Small Change In Procedure Wendy's Manager's Crowning Achievement

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Small Change In Procedure Wendy's Manager's Crowning Achievement

MERIDIAN, ID—Manager Duane Robert's 12-year career at Wendy's climaxed in a moment of triumph Tuesday, when his longtime condiment policy limiting the number of barbecue-sauce packets handed out to customers was given an official entry in the Florence Street franchise's employee manual.

"For years I've been saying three packs of BBQ sauce was too much," said Robert, standing proudly beside the salad bar in his freshly pressed yellow uniform. "People would just throw out the third one or whip it at cars in the parking lot.

But when I saw my words immortalized in print, right between the policy about tying up long hair and the procedure for changing the grease trap, I knew that my dream had been realized." Impressed employees said Robert's decisive course of action would forever change how things are handed out at the drive-thru window area.