Woman Feels Guilty After Switching Brands

October 25, 2000 | Issue 36•38

RUTLAND, VT– Area resident Teresa Grant was plagued by feelings of guilt Monday after buying a box of Snuggle fabric softener, ending years of unswerving brand loyalty to Downy. "I remember my mother using Downy when I was a toddler," a distraught Grant said. "It's just that I got a trial size of Snuggle in the mail and, well, I kind of preferred the smell." Grant added that, while taking the Snuggle box from the supermarket shelf, she strove not to make eye contact with the baby on the Downy bottle.