Automated Teller Has More Personality Than Human Teller
SEATTLE—Waugh Street Washington Mutual's new ATM has more personality than Janine Byrd, one of the branch's human tellers, sources reported Tuesday. "Don't forget to take your cash, Kyle. Would you like a receipt today?" asked the ATM's full-color, animated screen after the machine dispensed $40. "No? Have a nice day, then. Thanks, Kyle!" By contrast, every customer waited on by the tired-looking Byrd was greeted with the same monotone delivery of "Hello. How may I help you today?"
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