Chicago
Help Desk Analyst / IT Manager
The Onion, America's Finest News Source, is the world's most popular humor publication online and in print. We reach 5 million people each month on our web site and 2 million each week in our newspapers. We are seeking a business-minded information systems professional to support our users and general IT systems. The ideal candidate for Help Desk Analyst would have 3-4 years of experience in an Apple Macintosh environment, and will be comfortable providing hands-on, day-to-day technical support for 40 local users and 100 remote users in multiple locations around the U.S.
Requirements:
- Must have a strong grasp of Apple hardware and software, including Mac OS X and Mac OS X Server.
- Additional experience with Microsoft Windows and Linux, at the desktop and server level, is preferred.
- Must be able to recommend and implement solutions across a broad array of platforms and choices to best suit the needs of a rapidly growing media organization.
- Must have impeccable communication skills and the ability to train and explain complex systems and processes.
Responsibilities
- Provide phone and desktop support to end users on a variety of issues.
- Identify, research, and resolve technical problems.
- Respond to telephone calls, emails and personnel requests for technical support.
- Document, track and monitor problems to ensure timely resolution.
- Bachelors degree in Computer Science or related field required.
The Onion is an Equal Opportunity Employer. We offer compensation commensurate with experience, an attractive commission and bonus plan triggered by hitting individual goals, and a competitive benefits package that includes comprehensive medical, dental, group life insurance and matching 401K plans.
Interested applicants should forward a cover letter, resume and compensation requirements to scurtis@theonion.com. Please, no phone calls.
Please note, candidates must reside in Chicago prior to applying. 
