Business Week Magazine released its
annual air travelers report this week
with Prague's Franz Kafka International
Airport ranking last
in customer satisfaction due to long
flight delays, poor service,
and an overall oppressive,
impersonal atmosphere.
The report found the average delay
at Franz Kafka International
is 31 hours longer than
the next worst airport.
We spoke to several American
travelers who reported spending
weeks and in some cases, months,
waiting for flights.
I asked the ticket person what gate
my flight was at and they said that
the airline I was flying
didn't exist.
And everyone keeps
calling me "S".
The airport was also cited
as difficult to navigate,
with a list of complaints including
curbside shuttle services
which loop around the airport before
depositing passengers back
at their starting point, and extremely
long corridors leading to dead ends.
Gate B2 is next to gate B11.
And gate B14 is in the F terminal.
Business Week also rated Franz Kafka
International among the worst airports
in terms of customer service,
calling the employees
"completely indifferent
to travelers needs".
If there is a problem,
fill out complaint form,
and place it in an envelope addressed
to the name of the hospital
in which you were born.
In response to the ranking,
the airport added a public address system
in an attempt to clear up
any confusion.
Departures arriving early
and arrivals landing late
may be canceled or delayed
without the prior notice.
The airport also created a toll-free
customer service helpline.
But when our reporters called
the number this week,
they found it connected them to
a hat store in Stuttgart.
Travelers also report being frustrated by
the airport's unusual security procedure
which includes a time consuming
personal interview.
A security guard asked me,
for like 8
are you who you say you are?
Are you who you say you are?
And finally, he writes lyar on the
back of my hand and lets me pass.
Airport officials say the complaints
are unfounded.
You must understand,
all problems are traveller's own.
If you only made certain
to properly follow proper protocols,
no such problems
would exist.
Properly follow proper protocols.
The nearby Dostoevsky Hotel
also received low marks from the passengers.
A large number of whom
checked in due to a flight delay
and ended up murdering
another guest at the hotel.
Coming up, a new medical report warns
getting screened for cancer
is a leading cause of finding out
you have cancer.
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